The motor cut out, and Cowboy's app pointed to the wrong fix
- Report
- 003
- Status
- Broke
- Model
- Cowboy C2
- Purchased
- 2024
What happened
A reader’s own account, submitted to Cowboy Bike Broke and published as the rider’s statement of their experience; it has not been independently verified. Cowboy has a right of reply through the contact page.
The rider says they were riding their Cowboy C2 on a clear day when the motor suddenly stopped giving assistance, with no warning.
When they turned to Cowboy for help, Cowboy's own in-app support, the "Flo AI" agent, told them the cause was the belt being too tight and pointed them to the Gates app to check the tension. The rider says they checked it and that this is not the problem: in their words to the AI, the motor simply gives no support. Cowboy's automated support, the rider says, had no further answer.
According to the rider, the route Cowboy leaves owners with then ran out: repairers they approached either declined the job or quoted around 100 euros an hour, and they are still without a diagnosis or a fix from Cowboy.
Cowboy's motor stopped giving assistance, and Cowboy's own app AI put it down to belt tension, a cause the rider says they had already ruled out.
What the rider says
The rider’s own words, as submitted.
Out of nowhere my motor stopped giving support.
The AI in the app says it's the belt tension, but that isn't the case, as I have checked it.
Timeline
Every entry is anchored to a date and, where possible, an underlying record. Flagged entries mark the key moments.
The rider says they have a Cowboy C2, acquired in 2024.
On file · Rider's submission · on fileThe rider says that while riding on a clear day, the motor suddenly stopped providing assistance, without warning.
On file · Rider's submission · on filePer the rider's account and the screenshot they provided, Cowboy's in-app "Flo AI" support attributed the fault to belt tension and pointed to the Gates app; the rider replied that this is not the problem and that the motor gives no support. They say Cowboy offered no further answer, and repairers they approached declined or quoted around 100 euros an hour.
Screenshot · shown above