Every report, on the record.
The archived index of reports: broken bikes, unrepaired faults, poor service, long delays and unactioned recalls. Each is a rider's own account, dated, with any supporting evidence kept on file.
A rider reports a 2024 recall with no UK hub, then £150 lost on theft insurance
A UK rider says their Cowboy was recalled in 2024, that they have had next to no updates since, and that they paid £150 to resubscribe to theft insurance the app offered, only to be told the bike was no longer eligible.
- Opened
- 9 Jul 2026
- Location
- UK
- Timeline
- 4 entries
- Evidence
- 2 docs
A second C4 ST owner reports being caught in the frame recall
Another Cowboy C4 ST owner came forward over the frame recall. Their account is brief: we wrote to them in June 2026 for the detail, and no answer had been received when this site was archived in July 2026.
- Opened
- 7 Jun 2026
- Location
- Not stated
- Timeline
- 2 entries
- Evidence
- 1 doc
The motor cut out, and Cowboy's app pointed to the wrong fix
A Cowboy C2 rider says the motor suddenly stopped giving assistance, and Cowboy's in-app AI support put it down to belt tension, a cause the rider says they had already ruled out, leaving them with no working fix from Cowboy.
- Opened
- 7 Jun 2026
- Location
- Not stated
- Timeline
- 3 entries
- Evidence
- 1 doc · 1 photo
Sent on a 700 km trip for the recall, then the handover collapsed
A rider in France says Cowboy's recall remedy meant a long trip to Paris, then a failed shipment to an address that refused the package. As of June 2026 the rider was seeking a full refund through the EU consumer mediator.
- Opened
- 7 Jun 2026
- Location
- France
- Timeline
- 4 entries
- Evidence
- 1 doc
Frame snapped in half mid-ride, at the site of a product recall that went unactioned in the UK for over a year.
A Cowboy C4 ST frame snapped in half mid-ride at the exact defect spot Cowboy and the UK regulator had recalled a year earlier. Cowboy first offered a replacement 433 days after the recall; the owner declined it and recovered the purchase price under Section 75.
- Opened
- 22 May 2026
- Location
- London, UK
- Timeline
- 16 entries
- Evidence
- 5 docs · 4 photos · 2 videos
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Preserved as a record
Each report has a permanent number and a self-contained record: summary, dated timeline and any supporting evidence kept on file. The index stopped growing when the site was archived in July 2026.